FAQs

How to translate In Stock Alerts into Non-English Languages?
The translation would require you to contact the support team who will share an excel sheet with the exhaustive list of In Stock Alerts text that you employ...
Tue, 5 Mar, 2019 at 4:43 PM
In Stock Alerts- Send emails only if stock updated to Minimum stock
As soon as Swym detects that a sold out product is back in stock, Swym triggers an email to all the users who have subscribed to the “In Stock Alert” for th...
Tue, 5 Mar, 2019 at 4:58 PM
To disable In Stock Alert on an individual product
To disable In Stock Alerts button for an individual product you can hide the button on that product.  Goto Shopify Admin Console > Products > All ...
Sun, 23 Jun, 2019 at 2:51 PM
Where can I check the emails that have been sent by the In Stock Alerts app?
If you wish to verify the sent emails you can do so by going to Swym Dashboard > Reporting > Sent Emails > Select Date Range. While any automatic a...
Sun, 23 Jun, 2019 at 3:36 PM
How can I troubleshoot why the In Stock Alerts app is not sending out emails?
If you are unsure whether your “Back In Stock” email was sent out to users waiting on those alerts, you can verify the same by following these troubleshooti...
Sun, 23 Jun, 2019 at 3:37 PM
How to send Manual “Back In Stock’ Triggers for In-stock Alerts App?
This can be achieved by going to Swym Dashboard > Reporting > In Stock Alert Products. This page will present you with a list of product and the numbe...
Sun, 23 Jun, 2019 at 3:39 PM
How to enable In Stock Alerts on Collection Pages?
Go to your Shopify Admin Portal  > Online store> Theme > Action> Edit code. Search for the exact liquid-file which contains of your collection ...
Tue, 5 Mar, 2019 at 5:33 PM
In-stock alert - Alternate Product updates
Store owners often have products on their store only for limited time. You may have no intention to re-stock this item. To the user who has already subscrib...
Sun, 23 Jun, 2019 at 2:43 PM
Back In Stock Reminder Emails & How to customize them?
At times, a user who has subscribed to an In Stock Alert does not immediately purchase the item after the “Back In Stock” email has been triggered. In those...
Sun, 23 Jun, 2019 at 3:46 PM