FAQ

How to translate Back in Stock Product Alerts into Non-English Languages?
The translation would require you to contact the support team who will share an excel sheet with the exhaustive list of Back in Stock Product Alerts text th...
Mon, 30 Dec, 2019 at 11:27 AM
Back in Stock Product Alerts- Send emails only if stock updated to Minimum stock
As soon as Swym detects that a sold-out product is back in stock, Swym triggers an email to all the users who have subscribed to the Back in Stock Product A...
Mon, 30 Dec, 2019 at 11:27 AM
To disable Back in Stock Product Alerts on an individual product
To disable Back in Stock Product Alerts button for an individual product you can hide the button on that product.  Goto Shopify Admin Console > Produ...
Tue, 7 Jan, 2020 at 11:33 AM
Where can I check the emails that have been sent by the Back in Stock Product Alerts
If you wish to verify the sent emails you can do so by going to Swym Dashboard > Reporting > Sent Emails > Select Date Range. While any automatic a...
Mon, 30 Dec, 2019 at 11:28 AM
How can I troubleshoot why the Back in Stock Product Alerts is not sending out emails?
f you are unsure whether your “Back In Stock” email was sent out to users waiting on those alerts, you can verify the same by following these troubleshootin...
Mon, 30 Dec, 2019 at 11:29 AM
How to send Manual “Back In Stock’ Triggers for Back in Stock Product Alerts App?
This can be achieved by going to Swym Dashboard > Reporting > Back in Stock Product Alerts Products. This page will present you with a list of product...
Mon, 30 Dec, 2019 at 11:31 AM
How to enable Back in Stock Product Alerts on Collection Pages?
Go to your Shopify Admin Portal  > Online store> Theme > Action> Edit code. Search for the exact liquid-file which contains of your collection p...
Mon, 30 Dec, 2019 at 11:34 AM
Back in Stock Product Alerts - Alternate Product updates
Store owners often have products on their store only for limited time. You may have no intention to re-stock this item. To the user who has already subscrib...
Mon, 30 Dec, 2019 at 11:35 AM
Back In Stock Reminder Emails & How to customize them?
At times, a user who has subscribed to a Back in Stock Product Alerts does not immediately purchase the item after the “Back In Stock” email has been trigge...
Tue, 7 Jan, 2020 at 11:28 AM